FAQs

What time is check-in and check-out?

Check-in is available from 2:00pm, with check-out by 11:00am.

If your room is ready, we'll always do our best to accommodate early arrivals or late departures where possible. Luggage storage and shower facilities are also available should you arrive early or depart later in the day.

Is breakfast included?

Yes. Breakfast is included with every stay at Kalm Lembongan.

What are the opening hours for Kalm Kitchen?

Kalm Kitchen is open daily from 6:30am until 10:00pm, with last orders at 9:30pm.

Do you serve breakfast all day?

Yes. Our menu is available all day, so whether you're craving breakfast for dinner or one of our evening dishes for lunch, you're welcome to order whatever you feel like.

Can non-guests visit Kalm?

Yes. Everyone is welcome to enjoy Kalm Kitchen. Non-guests can also access the Pool Bar, Cowork Lounge and Recovery Pavilion with a Kalm Access Pass, subject to availability.

Our Spa is exclusively available to in-house guests.

Do you organise boat transfers to Nusa Lembongan?

Yes. We can assist with ferry bookings and private boat transfers to help make getting to the island as seamless as possible.

Can you help organise island activities?

Absolutely. Our team can assist with scooter hire, golf buggy hire, snorkelling and diving trips, surf lessons, airport transfers and local recommendations.

Do you have Wi-Fi?

Yes. Complimentary high-speed Wi-Fi is available throughout the resort, with login details provided at check-in.

Is Kalm family friendly?

Yes. Families are welcome at Kalm.

Please note that our accommodation currently consists of studio-style rooms and villas designed for one or two guests. We don't currently offer family rooms or additional beds.

Can I host a retreat at Kalm?

Yes. Kalm is designed to host boutique retreats across movement, wellness, surf, creative and corporate experiences.

Visit our Retreats page to learn more or submit an enquiry.

Are pets allowed?

No. Pets are not permitted at Kalm Lembongan.

Can weather or local events affect boat transfers?

Yes. As an island destination, travel to and from Nusa Lembongan is dependent on sea conditions and local regulations. Fast boat services may be delayed or suspended during periods of rough weather or significant cultural events, including Nyepi Laut and Nyepi. If your travel plans are affected, we'll work closely with you and our transport partners to assist wherever possible.

What is your cancellation policy?

Cancellation terms vary depending on your booking. Please refer to your booking confirmation or our Terms & Conditions for full details.