Kalm Lembongan respects your privacy and is committed to protecting your personal information.

Information We Collect

When you make a booking, reservation, enquiry or contact us, we may collect personal information such as your name, email address, phone number and any information you choose to provide.

We may also collect information that helps us manage your stay, including booking details, travel information, special requests and communication preferences.

We may also collect limited technical information when you use our website, including your IP address, browser type and general website usage data.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Manage accommodation bookings

• Manage restaurant reservations

• Manage wellness bookings

• Respond to retreat and event enquiries

• Communicate with you before, during and after your stay via email, WhatsApp or other relevant channels

• Improve our website and guest experience

We do not sell your personal information or share it for third-party marketing purposes.

Third-Party Services

We may use trusted third-party platforms to support our business operations, including website hosting, booking systems, payment providers, analytics, email and messaging services. These providers may securely store and process your information as part of delivering their services.

Payments

Payments are processed through secure third-party providers. Kalm Lembongan does not store your payment card details.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how our website is used.

You can manage your cookie preferences through your browser settings.

Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. While we work to keep your information secure, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to provide our services, manage bookings and enquiries, and comply with any applicable legal obligations.

Your Rights

You may request access to, correction or deletion of your personal information at any time. You may also opt out of receiving marketing communications from us.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact

If you have any questions about this Privacy Policy, please contact us at: hello@kalmlembongan.com